Sales Policies

All of us at Bandobi Pet Products are proud of the high-quality of our products.

The following policies have been designed to ensure your complete satisfaction.

1.  We currently only offer our products to customers in the United States.  Customers whose delivery
     address is in the State of California are subject to Sales Tax charges.

2.  All orders are shipped from our warehouse in Santa Ana, California.  Any item, except the Model PS-100
     Large Size Enclosure. can be delivered by UPS Ground or FedEx Ground service.  The Model PS-100
     Large Size Enclosure can only be shipped by Truck Freight.

3.  After you place an order, we will send a confirmation e-mail to you as well as periodic updates so you
     can monitor the status of your order.

4.  After you have received your order, if you have any problems installing or using our products, you should
     first consult the Support page on this web-site.  There you will find helpful advice and contact information
     to obtain additional assistance from our customer service department.

5.  All of our products have a 90 day limited warranty on the materials and workmanship.  If you encounter a
     defect in one of our products within 90 days of receiving it, please visit the Support page on this web-site
     to resolve the problem.  We will send you replacement parts, when appropriate.  The limited warranty does
     not cover any labor for assembly and/or disassembly.  If it is necessary to perform any assembly or
     disassembly to replace defective parts, we will provide you with the instructions necessary to do so.

6.  All sales are final.  There are no refunds.